Support

Help with your account, your plan, and the app

Something not working, or a question about your chart, your plan, or your data? Write to us and a person will read it.

Email [email protected]. We read every message and reply as soon as we can. If you are already signed in, you can also open a ticket from inside CosmicCEO under Support, which keeps the conversation attached to your account.

Email support

Getting a faster answer

Including these in your first message usually saves a round trip:

The email address on your CosmicCEO account.
Whether you are on the web app, iPhone, or Android, and the app version if you know it. The version is shown at the bottom of Settings.
What you expected to happen, and what happened instead.
A screenshot, when the problem is something you can see.

Common questions

My chart looks wrong

Almost always a birth time or birth city that needs correcting. Update it in Settings, and your chart, numbers, and daily briefing recalculate.

I forgot my password

Use the reset link on the sign-in screen. It works on the web app and in the mobile app.

Managing a subscription

A plan bought inside the iPhone or Android app is managed in your App Store or Google Play account. A plan bought on the web is managed in Billing.

Deleting my account

You can do it yourself, in the app or on the web. See Delete your account.

Your data

CosmicCEO holds your birth date, birth time, and birth city, because those three things are what a chart is calculated from. What we collect and why is set out in the Privacy Policy, and the rules of using the product are in the Terms of Use.

You can request a copy of your data, or have it deleted, at any time. Email [email protected] or follow the steps on the account deletion page.

Contact

CosmicCEO is operated by Brylliance (brylliance.io).
Email: [email protected]