Delete your account

Applies to CosmicCEO on the web, iPhone, and Android

You can delete your CosmicCEO account yourself, at any time, without asking us first. Here is how, and exactly what gets removed.

Deletion is permanent. There is no undo and no recovery window. Your chart, your numbers, your saved connections, and your advisor conversations all go with the account.

Delete it yourself

In the app, or on the web

Sign in to CosmicCEO.
Open Settings.
Scroll to Delete Account.
Confirm with your password.

Your account and its data are removed immediately when you confirm. You are signed out on every device at the same time.

Or ask us to do it

If you cannot sign in, email [email protected] from the address on the account and tell us you want it deleted. We will verify that the request comes from the account holder before we act on it, which is why the request needs to come from that address.

Request account deletion

What is deleted

Everything tied to your account is removed:

Your name, email address, and password.
Your birth date, birth time, and birth city, which is the data your chart is calculated from.
Your chart, numerology, and daily briefing history.
Your Cosmic Advisor conversations.
Your saved compatibility checks and the birth details you entered for other people.
Your support tickets and their replies.
Your referral records, credit balance, and any unused credit. Credit has no cash value and is not refunded.
Your sign-in sessions on every device.

What may be kept, and for how long

We keep only what we are required to keep, and it is never used to rebuild your profile:

Billing and tax records. Where a purchase has been made, Philippine law requires us to retain the transaction record. These records are kept for the statutory retention period and are held separately from your account.
Server logs. Routine operational logs may contain an IP address or a request timestamp. They rotate out on their normal schedule and are not linked back to a deleted account.
Anonymised counts. Aggregate figures that contain nothing identifying, for example how many accounts existed in a month.

If you have a subscription

Deleting your account does not by itself cancel a subscription bought through a store, because those are billed by Apple or Google rather than by us. Cancel it first:

iPhone or iPad: Settings, your name, Subscriptions, CosmicCEO, Cancel Subscription.
Android: Google Play, Menu, Subscriptions, CosmicCEO, Cancel.
Bought on the web: cancel in Billing inside CosmicCEO before you delete the account.

Questions

What we collect and why is set out in the Privacy Policy. If anything here is unclear, or you want a copy of your data before you delete it, email [email protected] or visit Support.